** If you have any questions regarding deliveries to your city, then do call us at 94230 78622 or 98206 20685 or email us at hello@mastmangoes.com

1. Are your Mangoes Organic:
Yes. We neither use Chemical Fertilizers in soil nor spray Chemical Pesticides on our mango trees. Also, we DO NOT use Calcium Carbide for ripening harvested mangoes. Our mangoes are naturally ripened in grass. We consider renowned agriculturalist Padmashri Subhash Palekarji as our Guru and religiously follow his Natural Farming Methods. We make our own Fertilizers and Pesticides using desi cow urine, desi cow dung and medicinal leaves of trees such as Neem, Karanj, Rui, Dhatura etc. Our farm has secured the GI (Geographical Indication) Tag that identifies our mango produce from the Ratnagiri Konkan belt. Our GI Tag No is: AU/6911/GI/139/672 

2. How are Mangoes graded. 
The mangoes are graded on the basis of their weight at the time of harvesting. Bronze grade is packed with each mango weighing from 180 to 210 grams. In Silver Grade each mango weighs in the range of 210 grams to 240 grams. Gold grade are medium size mangoes weighing from 240 grams to 270 grams each and the Platinum Grade are large size mangoes weighing from 270 grams to 300 grams each. The last grade Platinum Plus has extra large mangoes weighing from 300 to 330 grams. There is NO DIFFERENCE in the quality, taste or color of our Alphonso mangoes across the different grades. 

3. Please send 100% ripened orange color READY-TO-EAT! mangoes.
Mangoes once dispatched from our farm take 2 to 5 working days to reach your Kitchen. 100% ripened ready-to-eat mangoes are soft and if shipped by us, they will definitely get spoilt due to heat during transit/courier process. So we send 30% to 50% semi-ripened green mangoes that are hard and these mangoes can withstand the rough heat conditions during courier. We have to be patient for the good things in life! 

4. The process from our farm to your Kitchen.
Stage 1: Selection: After harvesting mangoes from the trees, our experienced farm hands select only top quality mangoes without any black spots or deformations.
Stage 2: Grading: The green raw mangoes are now graded as per weight. Each Grade has 30 grams range for Weight. For e.g. Silver Grade has each mango weighing from 210 to 240 grams.
Stage 3: Ripening: These green mangoes are placed in Grass beds for the ripening process. We DO NOT use fast ripening Chemical agents such as Calcium Carbide that are harmful to human health. Our process is slow, traditional and healthy. Within 4 to 6 days, the first color change from green to saffron/orange color occurs and mangoes will be now 20% to 30% semi ripened. During the ripening process, each mango would lose some weight due to moisture loss in our hot summers. 

5. Once I place my order, when is my Mango box delivered. 
Dispatch of your mango box from our Ratnagiri farm happens from Monday to Thursday. Depending upon the delivery location, it takes 2 to 5 working days for home delivery after dispatch. There is no dispatch from Friday to Sunday to avoid the weekend off-days of the Courier companies. 
Once we have dispatched your box, we send an Email and SMS with tracking ID and you can do live tracking of your order. 

6. So you never dispatch from Ratnagiri on Friday, Saturday or Sunday.
Yes. On Sundays, Courier offices are closed and in many B Tier and C Tier cities, Saturday is a half day. So if your box is not delivered by Saturday for any reason, then on Sunday the Mango box will remain in Courier Office Hub that might have poor ventilation and high heat conditions. Mangoes being very sensitive to heat might get damaged in the Courier office. So we NEVER dispatch them nearer the weekend or a National Holiday. From Ratnagiri, we ship our mangoes from Monday till Thursday. 

7. What If I am not at home when the Courier person arrives 
Once we dispatch your order, we send you an Email and SMS with Tracking ID of your shipment so that you know the day when your Mango Box will reach you.
On the day of delivery, the Courier office will call/sms/email you with details of the impending delivery. Even then if for some reason you are not at home when the Courier person arrives or your House Security guard does not collect your mango box, then the Courier company will attempt another delivery of your mango box on the next day.
Our request to you is to have someone present at home to collect your Mango box on the first attempt at delivery. If the Mango box goes back to the Courier Office for the night, there could be bad ventilation or high heat conditions at their office. We don't want to take a chance on that and so we request you to track your shipment and ensure that your mango box gets delivered. 

8. What do i do once i receive my Mango box ? 
The Mangoes in your box would still be greenish in color and will take a few days to ripen.
1: Do not cut greenish mangoes after you open your Mango box. These mangoes are not yet fully ripened and will taste sour. Just let them ripen in a couple of days.
2: Remove all the mangoes from the box and place them under the fan or in some airy place for some time. They have been in a closed box during transportation and so they need fresh air. After half an hour, place them back in the box and cover them with grass. Placing mangoes in grass provides natural heat for the ripening process. 
3: DO NOT put the green mangoes in a refrigerator. This will stop the ripening process and the mangoes will remain green. Once fully ripened, they can be kept in the fridge to extend their shelf life. But as a rule of thumb, once ripened just eat them!

9. How do I know if mangoes are ready to eat. 
CHEMICALLY RIPENED MANGOES ARE COMPLETELY ORANGE IN COLOR. The vendors selling on the streets have one orange color on the the entire fruit. Big clue to understand that these might be chemically ripened.
Our mangoes are naturally ripened in grass without any chemicals and so the entire fruit is not necessarily orange/saffron in color when ripened. Our organic mango is ready to eat when it feels SOFT if you gently press the mango with fingers against your palm. The mango will smell sweet at the top. Since they are naturally ripened, our mangoes will have wrinkles on the skin. Only chemically ripened mangoes have a smooth skin surface all over. 

10. What is your cancellation policy ? 
** If you place an order and then cancel it before your Mango Box is dispatched, then we will pay you FULL REFUND of your order. Kindly note that once we initiate refund on our payment gateway, you will receive an Email confirmation of the same from our system. It takes 5 to 8 working days for your account to be credited with the refund amount.
** If you have placed an order and our Courier partner is unable to deliver since the Delivery pin code is not in serviceable area, then we will Cancel your order and pay you FULL REFUND.
** Please note that if you cancel your order AFTER your Mango Box is dispatched, then NO REFUND will be given.

11. What is your refund policy ? 
No refunds will be given if a non-delivery or late delivery occurs due to a wrong or incomplete name or address provided by the Customer or if the Customer is not available at home even though the Courier company made two mandated drop-off visits or if the Customer refuses delivery for any reason. 
Refund for Bad/Spoilt mangoes: Though we take best precautions, it happens that the mangoes may get damaged in transit. In such a case, please send us photos of the spoilt mangoes within 12 hours after receiving your mango box.
We will offer you refund of the damaged mangoes by issuing you a Discount code for your next order.  
Under no circumstance can we send you a replacement box.
Cancellation, replacement and/or refund request by the Customer will be accepted or rejected at our sole discretion.  

12. Can you send mangoes outside India. 
Yes, we can send it to your friends and family outside India. Our Affiliation details are:
     Import Export Code: ADZPJ8315K
     APEDA Registration: 194624
     FSSAI Registration: 21518101000479
     GI Tag No: AU/6911/GI/139/672 
Do call us and we will make it happen.

13. Mango Peti is delivered ONLY in Maharashtra, Gujarat, Karnataka and Telengana. 
A Mango Peti weighs from 19 to 20 kgs and is shipped by Road Transport since the quicker Air transport is very expensive. For longer distances outside Maharashtra say (Delhi), the mangoes in the Peti will get damaged due to heat during road transport. Hence we deliver Mango Petis at closer distances such as within Maharashtra, Gujarat, Karnataka and Telegana only wherein we know they will be delivered within 2 to 4 days. For Delhi, we air ship Mango boxes to avoid damage during transit.